Customer Support
Philip Toledo is committed to providing professional, best-in-class and timely warranty and support services.
To ensure we deliver on promise, we have a comprehensive support structure manned by a dedicated team of professionals. Every product purchased from us comes with the full manufacturer's warranty. However, we appreciate that in today's business climate, where any downtime is always disruptive and costly and often mission critical, this is not enough. You need the peace-of-mind that should a problem arise, it will be repaired in a timely manner in order not to impact your business processes.
As we understand that not all businesses function during regular office hours, all products and services except Standard Warranty are available on an extended hour coverage scheme. All calls made after "Coverage Standard" hours carry a standard hourly charge.
Service Hours - regular & extended
Our standard support agreement covers Monday - Friday, 8am - 5 pm excluding public holidays. If you require extended hours, then these are priced on request.
Hardware Support
If the fault is caused by hardware that is supplied by another vendor, we will report this to the appropriate company and relate the nature of the problem to them.
If, however, your organisation does not wish the hardware supplier to get involved, at Philip Toledo, we are more than willing to charge of the problem on a time and materials basis to resolve the fault to the best of our ability.
IBM & Lenovo International Warranty Centre
Philip Toledo is as an IBM and Lenovo International Warranty Centre.
Software Support
Response Times & Service Hours
The standard response time to software failure during the support hours is within 4 hours from initiation of a support request if the fault is reported via email. However, you may telephone via phone our Help Desk on 21445566 for a more immediate response.
Fault reporting
You can go about this in a number of ways.
Our Service Promise
Philip Toledo Limited will never walk away from a problem.