Careers


PTL are investors in people, not solely a provider of jobs. We recognise that the driving force behind our success is our people … and you could be one of them.  At PTL, we give you the power to get things done. Because a great career doesn’t just make you feel good today, it inspires you to excel tomorrow. That’s why we recruit, develop and retain the best talent in the industry and cultivate leaders at every level of our company.

Whether you are supporting the frontline from the back-office or working directly with clients, being bold and focused on results is the key to our shared success. Our team of IT and Security experts know that everything we do must flow into creating unsurpassed customer service and a flawless customer experience at every touchpoint.


We are committed to giving our people every opportunity not only to learn on the job, but also giving them the chance to gain internationally recognised certifications from our vendor brands such as IBM, NCR, Microsoft, Red Hat, Cisco, and Access amongst others.

PTL employees are dynamic, flexible, forward-looking and with a passion for performance. Naturally, we deliver benefits to match. We’re committed to rewarding our people with a competitive salary, regular performance development reviews, training opportunities, health benefits, and other important perks.

Current vacancies are posted here. However, feel free to contact us on [email protected]  as we always like to hear from people who would like to work with us.

CURRENT VACANCIES

 

SERVICE DESK OFFICER (LEVEL 1)

PTL Malta is seeking a Service Desk Officer to join its dynamic team and support its diverse customer base.

THE POSITION

Based in Malta and reporting to the Head of Customer Success, the Service Desk Officer will join the service desk team which acts as a gateway to all support requests across selected companies within Harvest. It serves as a Single Point of Contact for support related requests for both internal and external customers. The Service desk is the owner of all tickets logged within the ticket management system.

Working within a team, the Service Desk Officer is required to professionally interact with the customer by following Incident Management protocols closely linked to ITIL guidelines. The Service Desk Officer is also expected to provide effective support through various technologies such as instant messaging, remote connection, email and telephone to assist the customer in resolving the issue at Service Desk level.

THE REQUIREMENTS

Candidates are expected to have experience in customer support or tech support (ideally Business to Business). The chosen candidate will possess a relevant qualification or certification, have a background of customer service experience as well as experience working within ITIL guidelines or ITIL Foundation Certified.

The chosen applicant shall have:

  • a high level of interpersonal and communication skills and be able to discuss technical matters with clients in non-technical language;
  • a good command of both spoken and written Maltese and English;
  • a polite and professional manner on the phone;
  • the aptitude to learn and support new and rapidly-changing technologies;
  • the ability to work under pressure, and
  • familiarity with a wide range of standard office automation products (especially Microsoft Office).

Applicants are to send a detailed CV with a covering letter to Nathalie Gatt at [email protected] by Monday 27th November, 2017. Applications will be treated in the strictest confidence and acknowledged after closing date. Employer references may be requested at second interview stage.

 

SOFTWARE ENGINEER

PTL Malta is seeking a Software Engineer to join its dynamic team and support its diverse customer base.

THE POSITION

Based in Malta and reporting to the Head of Product Engineering and Architecture, the successful applicant will join the software development team which develops and maintains bespoke solutions and inhouse products.

The Software Engineer will mentor junior developers, provide strategic technical input and technical solution designs, develop and unit-test solutions that have solid technical architecture and software engineering rigour, and liaise with the customer account management, business development and services teams.

The Software Engineer proactively contributes and develops PTL’s current products according to technical roadmaps; contributes to implementing innovative technologies for greater efficiencies and improved quality; provides analysis, debugging and troubleshooting of third level support calls; and delivers optimised code with excellent performance attributes.

THE REQUIREMENTS

The ideal candidate will possess a degree in Computer Science or similar and be able to demonstrate proficiency in .NET, C#, ASP .NET, MVC, Javascript, CSS, Web APIs, SQL and Native Mobile Application development on iOS and/or Android with a minimum of two years’ experience. Candidates who have experience with cross-platform mobile application development frameworks such as Xamarin or UWP and use of the Microsoft Azure stack will be given preference. Any relevant certifications in the areas stipulated along with version control tools such as GIT will be considered an asset.

Candidates must possess excellent problem-solving skills and love technical challenges, be self-motivated and able to multi-task, and have experience in an Agile development environment.

Applicants are to send a detailed CV with a covering letter to Nathalie Gatt at [email protected] by Monday 27th November, 2017. Applications will be treated with the strictest confidence and acknowledged after closing date. Employer references may be requested at second interview phase.

 

SENIOR HARDWARE SUPPORT ENGINEER

PTL is seeking to recruit a Senior Hardware Support Engineer to assume responsibility for the provision of high-quality technical support to its ever-growing customer base.

This is a unique opportunity for a motivated, driven IT professional to join a team of ambitious and passionate IT specialists.

THE POSITION

Based in Malta and reporting to the Head of Technical Solutions, the Senior Hardware Support Engineer role requires an ability to install, configure and support computer systems, document troubleshooting and problem resolution measures. The role also entails the provision of training to customers.

THE REQUIREMENTS

The preferred candidate must possess at least an MQF (Malta Qualification Framework) Level 4 Diploma in IT or equivalent, with a minimum of 5 years’ work experience as a Hardware Support Engineer specializing in servers and storage area networks. Experience on IBM hardware will be considered an asset.  The chosen candidate must be available for 24 x 7 standby support on a roster basis.  The role requires excellent communication, analytical and problem-solving skills, the ability to work in a dynamic team and the motivation to deliver to high standards.  A valid driving license and own means of transport are essential.

In addition to an attractive remuneration package, PTL offers an exciting working environment with a collaborative culture.  PTL is committed to ongoing investment in staff development.

Applicants are invited to submit a detailed CV with a covering letter to Nathalie Gatt at [email protected] by Monday 27th November, 2017.

Applications will be treated with the strictest confidence and acknowledged after closing date.  Two employer references may be requested at second interview phase.

 

QUALITY AND RELEASE MANAGEMENT OFFICER

PTL is looking to expand its quality assurance function by recruiting an experienced QA and Release Management Officer.

THE POSITION

Based in Malta and reporting to the Head of Customer Success, the preferred candidate must share our passion for quality assurance, understand the capacity of release management, and must work well in a team environment. A clear understanding of testing processes and techniques is a must; developing revised and improved workflows is a requirement.

The successful candidate will work closely with our development, product and customer service teams, and act as a crucial interface between internal stakeholders and customers in the capacity of the Release Management role.

The role involves contributing towards test strategies, identifying and developing test plans against system/product specifications; estimating test efforts and prioritising test activities to maximise quality within project constraints; creating test cases and scenarios in line with industry standards and maximising the use of testing tools to track and maintain testing issues reported against the system being tested. The Officer will review testing processes and implement improvements and create all testing documentation in line with agreed processes and deliverables.

THE REQUIREMENTS

The ideal candidate will have the ability to engage with internal and external stakeholders at all levels. Experience in software testing tools and techniques and in release management processes and execution is essential. The preferred candidate will be able to work independently with a drive for customer success, demonstrate a clear understanding of software development, support and maintenance processes, have excellent written, verbal and presentation skills and good business process improvement and analysis knowledge. Applicants must have the ability and desire to learn and stay abreast of new technologies, possess ISTQB certification and knowledgeable of ITIL and Agile Scrum principles.

Preference will be given to candidates possessing a minimum of two years’ experience in software quality assurance.

In addition to an attractive remuneration package, PTL offers an exciting working environment with a collaborative culture. PTL is committed to ongoing investment in staff development.

Applicants are invited to submit a detailed CV with a covering letter to Nathalie Gatt at [email protected] by Monday 27th November, 2017. Applications will be treated with the strictest confidence and acknowledged after closing date. Two employer references may be requested at second interview phase.