Transforming your business, step by step
In these challenging times, the needs and nature of the financial services customer base are shifting dramatically. Banks continue to struggle to regain the trust of customers, counter-parties, regulators and governments after the real and perceived failings of the financial system in 2008. Customers expect more than just trustworthiness. They demand transparency, varied offerings and multiple channels through which to do business.
Despite some dark clouds over the industry, there is tremendous opportunity for financial institutions that invest in building new insights and the capacity to act upon them. And there’s no better time to create new opportunities and start to build a smarter bank.
Analytics that count
Deep understanding of your customers' needs is a game changer. Analysing their preferences, product usage, financial needs, buying behaviour, profitability and risk enables you to improve customer experiences, operational efficiency and risk management.
Radically improve teller productivity, reduce customer wait times and empower your staff to interact with customers - NCR brings an innovative approach to developing your branch transformation roadmap, helping you to deploy technology designed to move your customers from impulse to action.
NCR multi-function and intelligent deposit ATMs help migrate quick exchanges to your ATMs and free up your bank tellers to provide superior customer service and engage new clients.
Your business needs an infrastructure solution with a flexible architecture to support your needs today, but also designed to support multiple generations of future technologies. You need simple, integrated management to keep operational costs down. For a no-compromise design with long-term investment protection – IBM Flex Systems are the answer.