Philip Toledo Limited provides comprehensive support on a wide range of hardware products. Our team of qualified engineers provides both an on-site and in-house maintenance and repair service covering a diverse range of equipment from servers, workstations, notebook computers and communication products right through to specialised items such as ATMs and cheque imaging equipment.

The team receives regular training both locally and overseas, ensuring that a fault is rectified in the shortest possible time. In order to manage this Philip Toledo Limited operates a dedicated support help-desk and automated job tracking system. This in turn is combined with tight escalation procedures with the manufacturers’ support centre’s. Depending on the nature of the fault and on contractual obligations, response times can be as low as 30 minutes and can provide support 24 hours a day and 7 days a week.

This support structure not only covers hardware, but also the operating software and firmware which make up today’s complex environments.