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Managed Services

Look no further for a partner in managed services. Rely on us to provide you with a fast response to all your IT support needs, saving you cost over in-house IT and guaranteeing a better uptime. We not only resolve your issue fast but we also proactively investigate to reduce future problems. We hold ourselves accountable for your IT performance.

At PTL, our Managed Services are all about an outstanding customer experience underpinned by leading-edge technology.
Our team of IT professionals and engineers will provide you with consistent high-levels of ongoing IT support for a fixed service fee. Choose full monitoring and maintenance of all your IT infrastructure, or let us design a managed IT support plan that fits your specific requirements.
We understand that any downtime or IT performance failures can affect your productivity and ultimately your business’ profit. With our single point of contact and more than 80 certified skilled professionals in the field, your ICT environment will be in capable hands. We aim to create real value for your business and proactively ensure you are operating at high levels of cost efficiency. We are dedicated to precision, passion and performance to consistently exceed your expectations.

Our Offering:

A Broad Range of Services

We provide a wide range of IT support services for your peace of mind, including network infrastructure monitoring and management, database administration, application support, IT security, vendor management, procurement management, Windows patches and updates, systems monitoring, preventative maintenance, on-boarding and off-boarding of users, setup and monitoring of backups.

Highly-Responsive IT Support

You can benefit from our customer-tuned IT support services by paying a monthly fee or just buying in what you need and when you need it. Delivered remotely or on-site, our services include a dedicated service desk, 24/7/365 support, and portal access to our support system. We also provide reporting services through weekly or monthly reporting on service calls.

Flexibility

We offer flexible managed services and base your long-term agreement on your requirements, outlining your specific support levels and reporting efficiently on our own performance where your requirements are concerned. We believe in transparency and accountability so you obtain complete visibility of the services you are purchasing.

Consistent Quality

We provide you with a robust customer-centric process that assures transparency and consistent quality IT support. We are ITIL aligned and focus on ongoing service improvements. Our experienced professionals will come to meet you monthly to assess the service and highlight possible improvements that could benefit your business.

Technology We Use:

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Why us?

1

Business Benefit-Oriented

We aim to deliver business benefit to our customers. We invest time in getting to know you. At first, we understand your goals and create a clear plan to achieve them. We assess progress at every target along the way and after the project is completed.

2

Attention to Customers

We value collaboration with our customers. Our developers and account and project managers listen closely and communicate clearly to assure project success. Whether you’re large or small, you can expect the same attention to detail and a friendly, responsive service.

3

Technology You Can Trust

Together with our global leading software and hardware partners, we offer best of breed technology for enhanced performance and scalability. We make sure our products serve you in the long term to maximise your return on investment.

Get to know us Better!
harvest-logo

PTL Limited forms part of Harvest, the Hili Ventures Technology Division. Harvest delivers system engineering, software development, security solutions, e-payments platform, business intelligence as well as other IT Services. With Harvest management expertise, technological prowess and operation excellence is guaranteed.

Find out more about Harvest

Contact us

place

PTL Limited
Nineteen Twenty Three, Valletta Road
Marsa, MRS 3000, Malta

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